Shipping and Returns

All things knowledge. Shipping and return policies.

Below is the information to enlighten yourself with.

Originals, limited edition prints and stickers will vary as they are personally fondled by myself. Keep reading, and you shall have that wisdom bestowed upon you. 

 

Originals, LE Prints, Stickers

 

Here are the estimated shipping delivery times:

Australia: 3-5 business days

International (outside of Australia): 11­-20 business days

Your order will be sent out on average within 3-5 business days of ordering.

International shipping:

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. Responsibility for customs fees is to be held by the customer.

 

Order never arrived:

If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you had entered the correct address.

If the address was incorrect, I'd be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, please get in touch at [sales@beniisquiggles.com] making sure you quote your order number. I'll see what can be done.

 

Returns policies

 

Damaged items:

The last thing wanted is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time!

 

Wrong size:

If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and I'll get you sorted out. If you'd like a different size, get in touch at [sales@beniisquiuggles.com] and I'll let you know what your next steps are.